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Chetna Sabharwal

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What is the Difference Between Cross-Selling and Upselling

Cross-selling and upselling both give you a better shot at retaining your customers. But which one will work for you? Read to know.

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Wingman IRL: Conversation Intelligence for Customer Success

Salespeople love conversation intelligence (CI). But if you think they’re the only ones who benefit from CI, think again. Here’s how customer success teams benefit from Wingman.

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The Ultimate Guide to Creating Sales Scripts that Help you Win

A good sales script can be the difference between a good and a bad cold call. Here’s everything you need to know about creating one.

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What is the Difference between Traditional Sales Funnel and Flywheel?

Is it time to break from tradition and adopt a new method of tracking customer-journey? Here’s everything you need to know about flywheel and sales funnel.

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Churn Rate vs. Retention Rate: How do they Differ?

The complete guide to differences between customer churn rate and customer retention rate.

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