About the author

Kesava Mandiga

Product Marketing @Wingman

Posts by the author

So, Just How Good Are Wingman’s Call Transcripts?

Let's address the elephant in the conversation intelligence space. If it’s so great, why do you still see transcription errors? We unpack how Wingman works, how accurate it is (no clickbait, it's > 85%) and what we're doing to make it better.

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Understanding Word Error Rate (WER) in Automatic Speech Recognition (ASR)

Speech-to-text accuracy has improved exponentially over the last few years, but it's not perfect. We cover how this accuracy is measured, what causes transcription errors and how we're making Wingman more accurate.

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