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So, Just How Good Are Wingman’s Call Transcripts?

Let's address the elephant in the conversation intelligence space. If it’s so great, why do you still see transcription errors? We unpack how Wingman works, how accurate it is (no clickbait, it's > 85%) and what we're doing to make it better.

Customer-first

Understanding Word Error Rate (WER) in Automatic Speech Recognition (ASR)

Kesava Mandiga

Speech-to-text accuracy has improved exponentially over the last few years, but it's not perfect. We cover how this accuracy is measured, what causes transcription errors and how we're making Wingman more accurate.

Customer-first

Wingman Is Now SOC 2 Type 1 Compliant

Muralidharan Venkatasubramanian

Achieving SOC Type 1 certification verifies that Wingman implements best practices to safeguard your sensitive business data. For you, this means peace of mind to go about business as usual.

Customer-first

Wingman Is Dope and Other Fun Things Our Customers Say

Shruti Kapoor

Hurrah! Wingman is recognized as a leader in the mid-market segment for conversation intelligence software for fall 2020 by business software review platform G2. This means we're the leading partner for fast-growing, ambitious companies that want to supercharge their sales teams.

Customer-first