What is conversation intelligence?
Is it a chat with someone at the opposite end of a Ralph Wiggum in the intelligence scale?
Is it how you describe the low hum of voices coming from a Mensa meeting?
Is it a really fancy way to describe someone you have a crush on? (“I love his conversation intelligence!”)
Psych! None of the above.
Although it would be really weird if it was one of them, right? This IS a SALES glossary.
At its core, Conversation Intelligence is a software that’s changing a lot of industries. But to understand what it is, let’s talk about what it’s made of.
Take an AI (Artificial Intelligence) base, slather it with NLP (Natural Language Processing), add a rich, cheesy layer of customer conversations and finally add a liberal helping of custom filters and keywords, and what you get is a delicious slice of Conversation Intelligence.
However, just like a good slice of pizza is so much more than just a combination of dough, tomato sauce and cheese, so too is conversation intelligence more than the sum of its parts.
The real power of conversation intelligence is in what it can do. And what it can do is unlock the real power of sales teams to live up to their fullest potential.
Conversation Intelligence tools record your customer conversations, transcribe them for you, help you review them and leave notes and highlights, alert you to potential red-flag keywords and even bake cookies for the company picnic.
Ok, not that last one.
The best such tools (*cough* Wingman *cough*) even alert you if you’ve been talking too long during the call, and even pop up context-relevant flashcards to help you answer a particularly difficult question.
Y’know, like a good Wingman would.
TL;DR - Conversation Intelligence is how you exceed your quota and get the “best coach ever” coffee mug from your team in the same quarter.