Apart from total calls, what other metrics does Wingman provide me out of the box?
We help you understand rep performance with metrics including engaging questions, long monologue duration, interactivity, etc.
I want to clone my A reps, will Wingman help me with identifying their winning ways?
Absolutely! We believe that the better can always be made best. You can easily see how your top reps handle calls - from interactivity and questions asked, to follow-ups and next steps. And what’s more - all this information is freely available to your team as well so they can improve their performance continuously.
We just rolled out a new sales playbook, but aren't sure if reps have started using it. How will Wingman help?
With Wingman, you can see whether your reps are using the approved sales pitch and overall messaging in customer conversations.
Our AI-powered engine automatically detects key metrics such as questions asked and mentions of important phrases or keywords, including next steps, competitors, features or discounts.
How does Wingman show correlations between call trends and deal outcomes?
With Wingman, you get an out-of-the-box integration with your CRM. So, deal information such as stages, value and outcomes (won or lost) automatically show up in Wingman. From there, you see a clean visual snapshot of how deal interactions and deal outcomes are linked.
We have different sales teams, will I be able to understand metrics and benchmarks by team?
Yes, you can easily filter the performance of reps based on their team. One click away.
I don't have time to set up yet another tool. Can Wingman work without any set up?
Yes, yes and yes. You just need to push one button to sync your calendar, so Wingman knows which calls to join. We’ve already trained the AI dragon so everything else - live cues, alerts, popular keyword tracking - works automatically for you. You can always go back and mix things up later. Your account manager will also help you set up any customized trackers (competitors and product features are the most popular in this category).