What is a sales playbook?

A sales playbook is a sales enablement guide documenting your sales process and offering guidelines on prospecting, lead qualification, sales pitches for specific situations, and more.

A sales playbook includes the ideal customer profile, customer pain points, product and company value proposition, case studies, cold calling/emailing and social selling scripts, and so on.

It can be seen as a guidebook that answers the question – “How will our sales team function and close new deals?”

What is a sales play?

Sales plays are tutorials for specific situations during the sales process.

Documenting the sales plays for tricky situations – pricing discounts, objections, or closing a deal – makes it easier for sales reps to move deals forward without spending too much time coming up with new strategies.

What are the benefits of a sales playbook?

The sales playbook is essential to driving repeatable and consistent sales performance with actionable and prescriptive guidance, according to Gartner.

Moreover, the sales playbook frees up sales managers and reps. So, sales managers can focus on sales enablement and spend less time hand-holding new reps. The playbook also makes sales coaching more effective as the guidelines, scripts, and how-tos are already documented.

Meanwhile, sales reps get more time to focus on selling, rather than looking for or putting together sales content.

Besides that, some of the other advantages of having a sales playbook include:

  1. Faster and smoother sales rep onboarding processes
  2. A comprehensive repository of the best selling techniques, documenting sales plays for specific scenarios
  3. Ready-made content – sales pitches, scripts, and messages – to engage better with prospects
  4. Support for navigating tricky discussions around pricing, value proposition, and objections

What is included in a sales playbook?

A sales playbook typically consists of:

  1. Company overview: Details about the company goals, values, business strategy, brand story, and sales organization structure
  2. Product overview: Details about the product and its value proposition, pricing structure, use cases, and case studies
  3. Elevator pitch: A 30-second summary introducing your company/brand story, value proposition, and how you can help a prospect
  4. Buyer personas: The ideal customer profile along with the pain points, interests, goals, and role in the decision-making process
  5. Sales methodology: Information on the sales methodology your organization uses, i.e., MEDDIC, SPIN, Challenger Sales, Solution Selling, or a combination of multiple methodologies
  6. Sales process: An outline of your entire sales process, details on various stages, and qualifying criteria for prospects to move down the sales funnel
  7. The plays: How-to guides on prospecting, nurturing, handling objections, conducting demos, explaining use cases, pricing, and doing follow-ups
  8. Sales targets and KPIs: Essential metrics for your sales organization, such as average calls per day, leads generated, follow-ups, deal size, win rate, and more
  9. Messaging for email, text, calls, and social media: Scripts for prospecting, nurturing, negotiations, and closing leads via emails, calls, and other channels of communication
  10. Messaging tone and personality: Details about your brand personality, tone of voice, conversation style, and vocabulary
  11. Other sales enablement materials and resources: Content that a sales rep would need to further a customer conversation, such as whitepapers, slide decks, case studies, cue cards, training videos, game tapes, and so on

Examples of sales plays to include in a sales playbook

You can create plays for various sales pipeline stages or for different customer personas. Some of the crucial plays to include your sales playbook are:

Closing play: This play can offer examples of moves that have helped nudge prospects gently toward closing a deal or making a decision.

“I don’t need this solution” or “I’m happy with my current setup”

“I have never heard of you”

“It’s too expensive for us”

“I need to check with my manager”

“It isn’t important for us right now” or “I need to think about it”

How to create a sales playbook

Here’s a step-by-step guide to creating a solid sales playbook for your organization:

  1. Review your existing sales methodology, sales processes, sales plays, sales organization structure, goals, and KPIs
  2. Examine what’s missing, outdated, or dubious and update them accordingly
  3. List the outcomes you expect the sales playbook to achieve
  4. Put together a team of collaborators and consultants – sales reps, managers, marketing and product team members, and subject matter experts
  5. Create an outline for the sales playbook using the information from the previous step
  6. Design the playbook with plenty of visuals and an easy-to-comprehend language
  7. Audit any other sales enablement content, training material, or resources you’d like to include in the playbook
  8. Get frequent feedback from your sales reps and implement it to keep the playbook relevant and updated
  9. Review the success of your playbook and find ways to optimize it

Sales playbook template

While every organization will have a unique sales playbook, the core elements will remain the same. So, here’s a sample sales playbook template:

  1. An introduction to what the sales playbook is supposed to do
  2. Company overview
  3. Product overview in detail (add links to other resources, if required)
  4. Sales process details (add links to other resources, if required)
  5. Buyer personas and customer profiles
  6. Key Performance Indicators (KPIs) and sales goals
  7. Lead qualification criteria
  8. Sales plays relevant to your sales strategy and process
  9. Other resources and sales enablement materials

Wingman helps you build a sales playbook effortlessly with real-time sales insights

The sales playbook is a vital resource to train new reps and assist existing reps in prospecting, nurturing, and converting more leads into customers.

Wingman simplifies and fast-tracks the process of developing sales playbooks by offering valuable insights from call summaries, live transcripts, metrics, and other critical sales data.

What’s next?