Sub-Processors

To support the delivery of services, Wingman (or one of its Affiliates) may engage third- party service providers, referred to as sub-processors. This page provides the purpose and name for each sub-processor. Please refer to our Privacy Policy or Terms of Service for more information.

Sub Processor

Category

Purpose

Data Exported

Location

Heap

Product Analytics

Digital insights platform that gives you complete understanding of your customers’ digital journeys, so you can quickly improve conversion, retention, and customer satisfaction.

Internet protocol (IP) address; operating system; browser type, browser ID; the URL you entered and the referring page/campaign; date/time of your visit; the time you spent on our services and any errors that may occur during your visit

USA

Fullstory

Cloud Infrastructure and Storage

Provides insight on user navigation behavior to product managers, design, and customer success teams

Wingman obfuscates PII and all customer data prior to FullStory processing

USA

Amazon Web Services

Cloud Infrastructure and Storage

Provides cloud-based hosting, storage and processing services

All account information, data generated through the use, and/or necessary for the provision of, Wingman Services and, more generally, all information referred to in the Data Processor Addendum (DPA)

USA

Google Cloud

Cloud Infrastructure and Storage

Data Warehouse and speech to text transcription provider

All account information, data generated through the use, and/or necessary for the provision of, Wingman Services and, more generally, all information referred to in the Data Processor Addendum (DPA)

Audio & Video recordings files from B2B Web calls

USA

Deepgram

Cloud Infrastructure and Storage

Speech to Text transcription provider

Audio & Video recordings files from B2B Web calls

USA

MongoDB

Cloud Infrastructure and Storage

SaaS solution used only for cloud based hosting and storage

All account information, data generated through the use, and/or necessary for the provision of, Wingman Services and, more generally, all information referred to in the Data Processor Addendum (DPA)

USA

Intercom

Customer Support

Messaging based platform for proviiding online web support for customers

First and last names; email addresses; phone numbers; avatars; company name; your role in your company; operating system type and version number, manufacturer and model; browser type; screen resolution; IP address; unique device identifiers.

USA

Sendgrid

Transactional Email

Email validation and delivery platform

Email address, name, B2B message content

USA

Knowlarity

Speech to Text transcription provider

Speech to Text transcription provider

Audio & Video recordings files from B2B Web calls

USA

Asssembly AI

Speech to Text transcription provider

Speech to Text transcription provider

Audio & Video recordings files from B2B Web calls

USA

Subscribe for changes